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Why debt consolidator?

Consumer Tips : show me FAQ

  1. There is no Harm to Signup for FREE QUOTE, if you do not want to continue just ask the Debt Consolidation Agency to stop calling/mailing you.
  2. Never Get Lure with Low Fees/Charges and never get Shocked for High Charges, always clear it before final Agreement, ask Debt Agency why they charge high when others charge low for same EVEN ask why they charge LOW FEES when others charges high (beware for any Catch).
  3. If Agent/Agency answer satisfies you! Move forward, else look for other Agent/Agency.
  4. Make yourself satisfy (ask Rubbish Question/queries & pretend you are dumb - though you are not - as you find this site out of 10000's), if Debt Agent or service providers Answer you patiently (here I will like to Add 1 mark to there reputation) you may choose them.
  5. Final & most important tip - AVOID to use Credit Card till you Get out of DEBT FULLY.

  1. How will a debt management program help me?
  2. Will a debt management program stop collection calls?
  3. Can my creditors take legal action against me while I am enrolled in a debt management program?
  4. How long does it take for the creditors to accept the proposal?

  5. When will you start paying my bills?
  6. How will a debt management program affect my credit?
  7. Can I still use my credit cards if I enroll in a debt management program?
  8. How much will the debt management program cost me?

  9. Can I change the monthly payment amount?
  10. When is my payment due?
  11. How do I close my account?
  12. What happens if I withdraw from the debt management program?

  13. Will I receive statements?
  14. Can you help me understand my creditor statements?
  15. What is APR?
  16. What is Minimum Payment Due

  17. What is New Balance
  18. Finance Charge (Interest)
  19. How do I add a creditor?
  20. How will my creditors know I have joined a Debt Management Program?

  21. If I cancel my Debt Management Program can I still receive the MBS benefits?
  22. Is a debt management program the same as filing bankruptcy?
  23. Why have I lost my benefits?
  24. What is a secured credit card?

  25. What are my current balances?
  26. How you are?
  27. How are credit counseling agencies (CCAs) funded?
  28. Is the website secure?

  • How will a debt management program help me?

    1. A debt management program is a proven plan to get you out of debt.
    2. It allows you to make a single monthly payment that is distributed to your creditors.
    3. This eliminates the need to make individual payments to each of your creditors.
    4. Many of the creditors who participate may reduce or eliminate interest and late charges, and harassing collection calls should stop.
    5. More of your payment goes to reducing your debt, getting you out of debt faster.
    6. Beware of other companies who over-promise and then cannot deliver. As the largest provider in the industry, we have a proven track record and stand behind our word.

  • Will a debt management program stop collection calls?

    Collection calls usually stop after the 3rd consecutive payment on the debt management program. If still you continue to receive collection calls, please contact us by e-mail with the name of the creditor and the last four digits of the account number to allow us an opportunity to investigate.

    Note: Please keep in mind, your creditors are often large, complex organizations; sometimes the department that is calling you has not been notified about your enrollment status.

  • Can my creditors take legal action against me while I am enrolled in a debt management program?

    Your creditors have the right to take you to court even if you are enrolled in a debt management program. Contact us immediately if this happens. If you do have to go to court, your payment history on the debt management program can serve as evidence of your good faith effort to repay your debt.

  • How long does it take for the creditors to accept the proposal?

    Your creditors will receive proposals within 7-10 days of your program enrollment. It will often take 4-7 weeks for them to process the proposal. Most creditors require 3 consecutive payments through the debt management program before they will offer benefits. Often your creditors may notify us only when the proposal is declined. In this event, we will research the cause and work with you and your creditor to make the necessary changes to have the proposal accepted.

    NOTE: Please check your creditor’s statements to see if they have started applying benefits.

  • When will you start paying my bills?

    It is really up to you. You can arrange for your first payment to be debited between three business days and as late as 30 calendar days from your date of enrollment. Please bear in mind that your payment dates must be between the 1st and 28th day of each month. In the event that your debit date falls on a weekend or holiday, the transaction will occur on the next business day. Payments are disbursed to your creditors after a brief validation period.

  • How will a debt management program affect my credit?

    1. If your credit report already reflects any late or missed payments, then the debt management plan will likely improve your record by facilitating consistent, on-time monthly payments.
    2. Also, if you were late in the past, many creditors will report you as "current" as long as you make all of your monthly payments on time.
    3. If you have never missed a payment, then sending reduced payments to creditors or getting interest concessions through the Debt Management could put a blemish on your credit report.
    4. A creditor may report a reduced payment as "late" or reflect that payments are being administered by a credit counseling agency.
    5. Since the plan objective is to help you get out of debt, lenders may avoid issuing new credit cards until you have completed or withdrawn from the plan.

  • Can I still use my credit cards if I enroll in a debt management program?

    The objective of the program is to get you out of debt as quickly as possible, so the creditors you put on the program will inactivate their accounts with you while at the same time granting you program benefits.

    A great alternative to credit cards is a prepaid Credit Card, provides you with the convenience and security without the possibility of accruing debt or jeopardizing the concessions of your debt management plan. Best of all, a prepaid card has no interest charges or late fees.

  • How much will the debt management program cost me?

    Your costs may vary based on state regulations and the number of creditors you place on the program. Clients typically pay a nominal set-up cost to cover the expense of account activation, and a monthly servicing cost to cover recurring expenses. To find out your specific program costs, sign up free quote and call us to speak with a representative.

  • What is a Voluntary Contribution?

    Some credit counseling agencies (CCAs) accept a voluntary contribution to help cover some of the costs of the program. These voluntary contributions, along with the contributions made by some creditors, make it possible for these CCAs to help you and others in situations similar to yours.

  • Can I change the monthly payment amount?

    • For New Applicants:

      As you complete your enrollment, you have the option to increase your monthly payment amount to accelerate the time-frame to complete the program. Once you complete your enrollment, you have the option to increase your monthly payments. Keep in mind you will not be able to lower this payment once it has been submitted to your creditors. If you feel you may need to lower this payment at any time during the debt management program, we recommend you wait until after you have made your third payment through the program. You will then be able to lower the payment if necessary at a later date.

    • For Existing Clients:

      If you are currently enrolled in a debt management program, you can add new unsecured debt to the program by accessing your account through the MEMBER LOG-IN link. Select Increase Creditor Payments under the PAYMENT band on the left of the screen. You will be able to change your Program Payment Amount or your Next Payment Amount. The "Next Payment Amount" reflects the amount each creditor will receive when your next Easy Pay debit occurs. The "Program Payment Amount" reflects the amount a creditor receives each month.

      • To change your program payment amount:
        1. Enter the amount you wish to increase your payment
        2. Click SUBMIT

      • To only change your next payment amount:
        1. Enter the amount you wish to increase your payment
        2. Check the box to apply this change to only your next payment
        3. Click SUBMIT

      • This feature can be used if you wish to make an extra payment one time only or to make a final payment to a creditor. If you increase your next payment amount to pay a creditor in full, you will need to notify us that this is the final payment.

      • Changes to your payment amount must take place at least three business days prior to due date.

      • If you have increased your monthly payment amount and you want to change it back to the original amount, contact us through the HELP CENTER link on our website. Choose E-mail Us, Request a Call, or Phone Us and submit your request. *Note: The REQUEST A CALL option requires a second phone line or direct connection to the Internet.

      Special Note Please be advised you cannot decrease payments online.

  • When is my payment due?

    When you enroll in a debt management program, you can pick the payment date that is best for you! You may choose any day from the 1st to the 28th of every month. You must choose a payment date within 30 days of enrollment for your first payment date.

  • How do I close my account?

    To cancel your account, please follow these steps:
    1. Click MEMBER LOG-IN or visit the My Account section and follow the log-in instructions.
    2. Visit the Help Center, and choose E-MAIL US
    3. Choose "I am ready to close my Debt Management Account" as your subject line.
    4. In the body of the e-mail, request that the account be closed. Please make your request at least 2 business days prior to the next payment due date to ensure your account is not debited.
    5. Please fax us a signed letter requesting a cancellation. (The letter actually closes the account.)

    * Note: By closing your account, your creditors reserve the right to:
    1. Apply late fees
    2. Resume collection activities like call, e-mail, letter etc.
    3. Raise your APR.

  • What happens if I withdraw from the debt management program?

    Your debt management program is a voluntary program involving not only you– but also your creditors and your credit counseling agency. If you drop out of the program– you lose all of the advantages the program provides including a single monthly payment– lowering your total monthly payments– lowering or possibly eliminating interest - and avoiding harassing collection calls - not to mention your credit may worse without the help of our debt management program.

  • Will I receive statements?

    You will continue to receive statements from creditors so that you may track your progress on the debt management program. Additionally, you will be able to check the status of your account at any time online. You will also receive monthly statements from us to help you track your progress on the program.

  • Can you help me understand my creditor statements?

    Take a look at your monthly credit card statement, and you will see that it contains a great deal of important information. If you compare statements from several different companies, you will notice that although they may look different, there are many common elements. So what is really important to look at when you get your statement each month? There are several key pieces of information both on the front and the back of the statement that will help you better understand your credit card account.

  • What is APR :

    The APR - Annual Percentage Rate - is the amount of interest you will pay on an annual basis. The APR is an important factor in calculating your monthly finance charges. The higher this rate, the more money it will cost you to use this credit. On most credit card statements, the APR is presented as both the APR and either a Daily Periodic Rate or a Monthly Periodic Rate.

  • Minimum Payment Due:

    The minimum payment is the amount you must pay on credit card accounts each billing cycle to remain in good standing with your creditor. It is usually determined by taking a percentage of your new balance. Each bank or credit card issuer determines your monthly payment by using a formula that is specific to their company.

    One bank may determine your monthly payment amount by using a formula of 2% of the outstanding balance, while another may be 2.5% of the outstanding balance. You must make at least the minimum payment by the due date to protect your credit reputation. Late payments are recorded on your credit report. As a rule, you should try to pay as much as you can to avoid increased finance charges. At the very least, you should pay the minimum payment on your credit accounts before the due date. If your goal is to pay off the bill and reduce unnecessary fees, pay more than the minimum amount each month.

  • New Balance:

    The new balance on a credit card account is the unpaid amount or what you still owe. It is usually determined by:
    1. Starting with the balance from the previous month
    2. Subtracting any payments or credits
    3. Adding new charges, miscellaneous fees and finance charges for the current billing cycle

  • Finance Charge (Interest):

    In general terms, a finance charge is the cost of credit. It is what you pay a lender for using credit. The finance charge on your monthly credit card statement is the interest you pay on the unpaid balance of your account.

    The calculation method used to determine the finance charge has an effect on the amount you pay in finance charges. The most commonly used calculation method is the average daily balance. When this method is used, the average amount of debt you have in your account each day is used to determine the monthly finance charge. To calculate the Monthly Finance Charge using the Average Daily Balance:

    1. Average Daily Balance x Daily Periodic Rate x Days in Cycle = Monthly Finance Charge Or $100 x .03288% x 31 Days = $1.02 Monthly Finance Charge.
    2. Your Daily Periodic Rate is typically found near the bottom of your statement where the Finance Charges are explained.

    3. Grace Period: A grace period is the number of days you have before a credit card issuer starts charging you interest on your new purchase. This is usually 20-25 days. Read the fine print on your monthly statement to determine the grace period offered by your credit card company.

    4. Due Dates: On most credit cards, the grace period or "free ride" only exists when the balance from the previous month has been paid in full. So unless you have paid your credit card in full the previous month, you do not have a grace period. When you pay monthly bills in full, there are no interest charges on new purchases you make during the billing cycle. But if the previous balance was not paid in full, interest charges are assessed on the previous balance and on any new charges you make before the next bill is due. As soon as you make a new charge, interest begins to accrue on that purchase. When you get a cash advance using a credit card, there is NO grace period, even when the previous balance was paid in full. Pay your bill in full each month to take advantage of the grace period. If you cannot pay your bill in full each month, pay early in the billing cycle to reduce the average daily balance used to calculate your interest charge.

    5. Credit Card Limits (Credit Line):

      • This is the maximum debt allowed on a credit card or other revolving credit accounts. Your maximum credit limit and your available credit limit (the total minus current charges) are stated on each credit card billing statement.
      • A revolving credit account is one in which you have the choice of paying the entire amount due during a monthly billing cycle or spreading repayment over several months by making at least the required minimum payment.
      • You can continue to make charges on the account as long as you pay, at least, the minimum amount due each month and do not exceed your credit limit.
      • Think of a revolving credit account as a continuous debt treadmill. If you never pay the bill in full you can never stop to rest; you have to keep running.
      • If your maximum credit limit is too high, ask the card issuer to lower it to a level that makes you more comfortable. If the issuer increases the limit without asking you, tell them to lower it.
      • High credit lines could keep you from getting a loan. Although you may have no intention of charging up to the maximum credit limit, potential lenders might see that as a negative when evaluating loan applications. The lenders may view the credit as available and determine that you might resort to using the credit.

  • How do I add a creditor?

    1. For New Applicants:

      You can add a creditor at any time. If you are in the process of submitting your application online and forget to add a creditor, it can be added later. To add a creditor after you have completed your application (Steps 1 through 4) but have not activated your account yet via e-signature or fax, access your account through the CONTINUE SAVED ENROLLMENT link. When your account is displayed, select the tab for Step 2 then click ADD ANOTHER CREDITOR.

    2. Existing Clients:

      If you are currently enrolled in a debt management program, you can add new unsecured debt to the program by accessing your account through the MEMBER LOG-IN link. Select Add Creditor under YOUR ACCOUNT MANAGEMENT TOOLS. To add additional unsecured debt on the program, you will need the following:

      1. Primary account holder
      2. Creditor name
      3. Creditor payment address
      4. Creditor city
      5. Creditor state
      6. Creditor zip code
      7. Creditor phone number
      8. Account number
      9. Account balance
      10. Monthly payment amount

    Please use the information on your most recent statement to ensure you receive the maximum benefits provided through the program. Most creditors require that you make three consecutive payments through the program before they will extend benefits.

  • How will my creditors know I have joined a Debt Management Program?

    • When you completed your enrollment, we notified your listed creditors that you joined a debt management program. This notification, called a proposal, includes the account number and open balance you provided at the time of your enrollment, as well as the program payment indicated on your Repayment Schedule. In most cases, creditors accept proposals. When no changes are necessary, creditors will not formally respond to us. On occasion, a creditor may decline a proposal based on an invalid account number, an incorrect open balance, or creditor information. If this occurs, we will notify you of any requested changes to your account, including a possible payment increase.
    • If you are receiving collection calls, the collection agent may not be aware of a proposal from our program until the benefits are granted.

  • If I cancel my DMP can I still receive the MBS benefits?

    Yes, there is an option to continue receiving benefits.

  • Is a debt management program the same as filing bankruptcy?

    Absolutely not. A debt management program is a proactive step on your part to prevent having to file bankruptcy. It is a voluntary agreement with your creditors to structure a consistent repayment schedule in exchange for the reduction and/or elimination of interest and fees. Bankruptcy is a proceeding in a federal court in which the assets of an individual experiencing financial difficulty are sold and the individual is relieved of further liability to their creditors. In addition, bankruptcy will stay on your credit report for at least seven years.

  • Why have I lost my benefits?

    Your creditors might stop applying benefits due to some of the following reasons:

    1. Skipping Payments:

      Skipping a payment could affect benefits with your creditors since they expect to receive payments every 30 days. When you skip a payment, creditors are within their rights to charge late fees and higher interest rates, especially if you do not make up that payment. If you lost benefits due to missed payments, we will encourage you to contact us to make up the missed payment and then we can send a new proposal to the creditor.

    2. Paying outside of the program:

      You can lose your program benefits if you send payments to your creditors outside the program. Please avoid sending payments directly to your creditors. Contact us if you need to make extra payment and we can increase your next payment amount.

    3. Opening new credit accounts:

      By opening any new accounts after joining the program, you could risk your benefits. Please contact us if you are not receiving benefits, but you have not missed any payments and have made more than three consistent payments on the program. A BBB Approved debt agency representative will contact your creditor concerning your benefits, then we will contact you once there has been a resolution.

  • What is a secured credit card?

    The big difference between a secured credit card and an unsecured credit card is that a savings deposit serves as collateral for a secured credit card. To get a secured card, you deposit money into a savings account. Depending upon the policy of the issuer, you may not be able to withdraw this money until the account is closed. When comparing secured and unsecured credit cards, there are several differences to keep in mind:

    1. There may be an application or processing fee to open the account
    2. Annual fees may be high
    3. The credit limit may start out very low, such as $100 or $200
    4. The interest or finance charge is generally higher
    5. If you do not pay the bank on time each month, the issuer may withdraw the amount you owe from the savings deposit.
    This may sound as if the secured card is not a good choice, but it may be appropriate if you have a less than perfect credit history. As you pay your bill on time each month, it helps you build a positive credit history.

  • What are my current balances?

    Your credit counseling agency does not maintain the current balances on your accounts. Please check your most recent creditor statements for your most up-to-date balances. Please contact the Credit Counseling Agency by e-mail or phone to remove creditors as they are paid in full.

  • How you are?

    We affiliated with BBB approved credit counseling agency - is an industry-leading Debt Management Program provider who pairs consumers with credit counseling agencies (CCAs). CCAs who use the Care One service are industry leaders, offering the service are customer-focused, reputable and committed to providing the tools and support to help its clients become debt-free.

  • Credit Counseling Agencies with us :

    • Meet standards for the highest level of customer care
    • Give you 24-hour access to account information, 7 days a week
    • Offer you the option to pay electronically
    • Offer you the ability to choose a monthly payment date that is right for you
    • Provide you with monthly statements, so you can track your payments and progress
    • Provide ongoing support and counseling to help you stay debt-free
    • Are committed to respecting your privacy and maintaining your anonymity

  • How are credit counseling agencies (CCAs) funded?

    Creditors fund Credit Counseling Agencies with voluntary contributions known as “Fair Share“. A few years ago creditors paid as much as 18-20% of the payments they handled from consumers, but now that percentage is down to 4% or less (many creditors pay nothing at all).

    While consumers' payments all go towards reducing debt, this funding drop makes it harder for CCAs to continue offering their services to those in need. In order to cover the expenses of helping those in debt, most CCAs ask consumers to contribute an additional amount, as a small monthly payment.

  • Is the website secure?

    Data security is a primary concern and we have taken a number of steps to ensure that your personal data is secure. First, all areas of our site that collect sensitive information utilize Secure Sockets Layer (SSL) encryption to protect your data. This system ensures that your data is going to our servers, and ONLY our servers, by encrypting all network traffic between our machines. (This system also verifies that we are who we say we are through the use of digital certificates.) You can read more about SSL at Second, all data is stored on separate database servers behind our corporate firewall. No personal data is ever stored on our web servers. Third, sensitive information is also encrypted within our database, to ensure internal security as well.

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